Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thepinkcorner@outlook.com. Please note that returns will need to be sent to the following address: 5600 Atlantic Boulevard, Maywood, CA 90270.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thepinkcorner@outlook.com.

Important: Communication Before Opening a Chargeback

At The Pink Corner, we value your satisfaction and aim to provide you with the best shopping experience. If you ever need to initiate a return or request a refund, we kindly ask you to contact us first. We are here to address any concerns you may have and find the best solution for you.

Opening a chargeback directly with your financial institution can lead to misunderstandings and unnecessary delays. By reaching out to us, we can efficiently address any issues and provide you with a quicker resolution.

Please note that if you decide to initiate a chargeback, it is important to follow our return process. In most cases, a successful chargeback requires returning the product for a refund. This ensures a fair process for all parties involved. Instances have arisen where customers request chargebacks without returning the product, and banks may prioritize their claims. To avoid such complications, please communicate with us directly for the best possible outcome.

We encourage you to review our [Return and Refund Policies] to understand how we operate and how we can collaborate to ensure your satisfaction.

If you have any questions or need assistance, please don't hesitate to get in touch with us through [contact information]. Your satisfaction is our priority, and we are here to assist you every step of the way.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thepinkcorner@outlook.com.